Our seller and payment reseller
Gear Guardian is provided by Alex Castle. Our orders are sold and processed by Paddle.com as Merchant of Record. Refund handling follows Paddle’s Refund Policy, including any applicable statutory cancellation rights.
Requesting a refund
You can request a refund within 14 days of your purchase under Paddle’s policy. Visit paddle.net or use the support link on your payment receipt. Include the purchase email, transaction details and the reason for your request. Paddle reviews eligibility and processes refunds to the original payment method; processing times can vary. This policy does not limit rights you have under applicable law.
Trials and cancellation
The 30-day trial has no subscription charge, so there is no trial charge to refund. To avoid the first charge, cancel before the trial ends through Billing. Cancelling a paid subscription stops future renewals and normally preserves access until the paid period ends; cancellation by itself is not a refund request. Submit any refund request separately to Paddle.
Access after a refund
Full refunds and confirmed chargebacks are reviewed by the platform owner to determine continued access. A partial refund does not automatically cancel your subscription. Any access decision is separate from Paddle’s refund decision and does not override your refund rights. Existing stock export access is retained in accordance with our service terms, subject to security and lawful-use requirements.